Below are some frequently asked questions and answers about our products. If you need specific help or your question isn’t answered here, you should head to our forums. You can also read our Terms of Service and Support Policy here.

How can I change the URL slug?

You can change the slugs in the Advanced settings section. Visit your Admin panel > choose Engine settings > Advanced settings > and you can change them.

Can users add different products to cart?

You can use the CE Shop extension to upgrade your normal classified site to a marketplace. After that, users can add different ads to a cart. learn more about CE Shop here.

How can I allow users to post ads for free?

You can enable the option Disable payment gateways, the package plans then will be disabled and users can post projects for free.

Visit your Admin panel > choose Engine settings > Settings > Payment and you can find it.

Do I have to create the location and category?

You have to create categories and locations for users to post ads. You can check out the detailed information here:

  • Create category: http://support.enginethemes.com/customer/portal/articles/1404863-adding-and-removing-an-ad-category
  • Create location: http://support.enginethemes.com/customer/portal/articles/1404864-adding-and-removing-an-ads-location

How can I prevent spams?

You can enable the below options to prevent spams in your site:

  • Google captcha: Visit Engine settings > Settings > General.
  • Pending ads: Visit Engine settings > Settings > Ads.

How can I manage the currency?

You can change the currency in your admin panel, choose Engine settings > Settings > Payment and you can change the setting.

Beside, if you use CE Shop extension, you can choose the currency in WooCommerce setting section.

How can I change some colors in the theme?

You can use the WP Customize to change the background color.

Visit your Admin panel > choose Appearance > Customize > and you can see a setting board to change the color.

How can I allow users to post place for free?

You can enable the option Free to submit place, the package plans then will be disabled and users can post projects for free.

Visit your Admin panel > choose Engine settings > Settings > Payment and you can find it.

Do I have to create the location and category?

You have to create categories and locations for users to post places. You can check out the detailed information here.

Does the map work based on geolocation?

The map works based on geolocation. You just have to create locations in the posting forms.

Which payment methods does the theme support?

Currently, the theme supports payment methods right in the theme. They are: PayPal, 2CheckOut and Cash.

However, you can purchase the other extensions to get more methods: AE PayUMoney, AE PayPal DigitalGoods, AE Paymill, AE Stripe

How can I change the URL slug?

The theme supports a section in the back-end for you to change the slugs. Choose Engine settings > Settings > and you can see the Url Slugs section.

How can I prevent spams?

You can enable the “pending post” option to prevent spams in your site. Visit your Admin panel > choose Engine settings >Settings >Content and you can find it.

How can I create a header or footer menu?

You can learn how to create the menu following this link.

Which payment methods does the theme support?

Currently, the theme supports payment methods right in the theme. They are: PayPal, 2CheckOut and Cash.

However, you can purchase the other extensions to get more methods: AE PayUMoney, AE PayPal DigitalGoods, AE Paymill, AE Stripe

How can I allow users to post projects for free?

You can enable the option Free to submit projects, the package plans then will be disabled and users can post projects for free.

Visit your Admin panel > choose Engine settings > Settings > Payment and you can find it.

How can I change the URL slug?

The theme supports a section in the back-end for you to change the slugs. Choose Engine settings > Settings > and you can see the Url Slugs section.

How can I prevent spams?

You can enable the “pending post” option to prevent spams in your site. Visit your Admin panel > choose Engine settings >Settings >Content and you can find it.

How can I change the color in the header background?

You can use the WP Customize to change the background color.

Visit your Admin panel > choose Appearance > Customize > and you can see a setting board to change the color.

How can I set up the video background?

Visit your Admin panel > choose Engine settings > Settings > Header video and you can do the needed work.

Here the detailed information:

http://support.enginethemes.com/customer/portal/articles/1918233-5-7-manage-the-content-and-appearance

 

If I translate your products, will I get free license?

Yes! If you can help us to translate the materials about our software to your mother tongue, you will get a free license key once your translation is adopted by our editor! For more details, please email us via contact@enginethemes.com

How do you get our invoice?

You can contact us via contact@enginethemes.com to request an official invoice for your purchase.

Do themes have licenses?

All products made by EngineThemes are licensed under the GNU General Public License. However, customers must first purchase our products to use them in their projects. Being a customer of EngineThemes, you are provided a customer account and a license key for updating the products and request for our support when needed. We only provide support and updates for the customers who purchase our products.

Can I get a discount?

We usually give discount on special occasions and it’ll be announced on our blog. Therefore, you may want check our blog out frequently to get the chances.

What’s your refund policy?

We consider a refund within 14 days of purchase on a case-by-case basis and don’t offer unconditional refunds. Due to the increases of frauds in the industry (purchase a product and then request a refund to get the product for free), we only grant the refunds for some specific cases. You can check out our TOS for more details. 

Does the theme’s cost include updates?

Each product you purchase from EngineThemes includes updates and our official support for 12 months from the date of purchase. After the expiry date, you can choose to continue the subscription with 50% off of the original price to keep receiving updates & support for another year.

How will I get access to purchased themes after finishing the payment?

After do your payment, you can use your username and password to login to your member area. You can access all the themes you purchased and updates in this section.

What payment methods do you accept?

Currently, we accept 2Checkout payment gateway supporting credit card payments.

Do you have any documentation for themes?

You can access our documentations via two channels:
– You can download the documentation in your member area at http://www.enginethemes.com/member/login
– You can also check out other documentation in our help section at http://support.enginethemes.com/
For further support, you can also post questions in our forum (http://forum.enginethemes.com/) and our staffs will help you.

How can I customize the appearance of the theme?

You can learn how to customize the appearance of the site following this link.

Can employees upload their resume?

The theme support a default section for applicants to complete their profiles. Only first-time visitors that haven’t logged in can upload their own resume.

Do you provide customization service ?

We have a team specializes in providing customization service for customers. You can contact us via customization@enginethemes.com to address your requirements.

Does your themes support a blog section?

The blog section is supported in all EngineThemes’ products.

How can I get license key for Revolution Slider?

The plugin is integrated right in the theme, you don’t have to get a license key. Whenever there’s new update, you can visit your member area in EngineThemes and get it.

How can I get license key for Visual composer ?

The plugin is integrated right in the theme, you don’t have to get a license key. Whenever there’s new update, you can visit your member area in EngineThemes and get it.

Can users login via their Social network accounts?

Currently, this feature has been supported in these themes: QAEngine, ForumEngine, DirectoryEngine, JobEngine and ClassifiedEngine.

How to use different themes in one WordPress copy?

You can use WP Multisite to use different themes in one WordPress copy. Check out this link for more details:

http://codex.wordpress.org/Create_A_Network

Is your theme compatible with WPML?

Some of our products have already been compatible with WPML, they are: ClassifiedEngine, HotelEngine, JobEngine and DirectoryEngine.

Can I translate my site to a different language?

You can easily translate your site to your preferred language right in the admin panel. Choose Engine settings > Settings > Language and you can start the translation.

Can I display advertisements in the site?

You can display the advertisements using the Widgets and supported Sidebars. Just insert the ad code to the Text widget and drag it to a suitable sidebar.

Also, for the themes that have already supported Revolution slider, you can use this to display the ad not from Google Adsense. These themes are:

  • ClassifiedEngine
  • DirectoryEngine
  • FreelanceEngine
  • HotelEngine.

What does Full Package include?

1. JobEngine Full Package includes the main theme and all the extensions:

  • JE CustomFields
  • JE JobAlert
  • JE JobMap
  • JE JobRoll
  • ET Slider
  • JE Coupon
  • JE PayPalExpress
  • JE Paymill
  • JE SimplyHired
  • JE Stripe
  • JE RSSImporter
  • JE Indeed

2. ClassifiedEngine Full Package includes the main theme and all the extensions:

  • CE CustomFields
  • CE AdAlert
  • CE AdMap
  • CE AdRoll
  • CE Coupon
  • CE PayPalExpress
  • CE Paymill
  • CE eBay
  • CE Stripe

What does Standard Package include?

1. JobEngine Standard Package includes the main theme and 6 popular extensions:

  • JE CustomFields
  • JE JobAlert
  • JE JobMap
  • JE JobRoll
  • ET Slider
  • JE Coupon

2. ClassifiedEngine Standard Package includes the main theme and 5 popular extensions:

  • CE CustomFields
  • CE AdAlert
  • CE AdMap
  • CE AdRoll
  • CE PayPalExpress

Does it have the ability to utilise a WP SEO plugin for our product?

Besides supporting SEO on site, our themes also support the Yoast SEO to help you boost your site.

When I buy the theme and set up my project, is it possible for you to help with installing?

When you start your installation, you can take a look at our documentations via:

–          Documentation which you can download from your member area.

–          Documentation in our help page.

–          Ask for help in our forum.

In addition, you can also use our installation and configuration services, our staff will help you get your purchased theme up & run without hassles.

Are your themes compatible with third-party plugins?

Our themes are created based on WordPress standard. Therefore, they are compatible with many third-party plugins. However, you should check the plugins carefully before install them. If the plugins aren’t created based on WordPress standard, maybe, they will be conflicted.

How often are the themes updated?

With new products: we usually update them every 1 or 2 weeks.

With older products: we usually update them every months.

However, we’re really appreciated customer’s opinions. If we find great ideas from our forums, we will consider update it to our theme.

Can I upload files when asking a question?

You can directly insert a photo when asking question but you can’t upload other files such as: word, pdf…

Can I decide the privilege of the users?

You can decide the points a user must have to get the privilege, but you can’t change the  privilege. Visit your Admin panel > choose Engine settings > user badges > Privileges and you can see it.

How can user observe the activities on the site?

Taking advantage of the WordPress Heartbeat API, your site has a live notification system. Every time a new post is published, visitors can receive a real-time message. If they feel interested in it, they can click on the notify message to go to the new post.

Can I share a post via social networks?

You can find a share button in every question or answer. It helps you to quickly share the posts via your social network accounts.

How can I prevent spams?

The theme has supported Google captcha, you can also enable these two options to prevent spams in your site. Choose Engine settings > Settings > Content and you can see it.

  • Pending question/ answers.
  • Filter bad words.

How can I set up the intro page?

Follow the below steps to set up the intro page for your site:

  • Create a page named “Intro”.
  • Set template as “Intro page template”.
  • Choose Settings > Reading > Front page displays.
  • Select “A static page” and choose “Intro” as the Front page.

Can users follow a question?

Users can follow a question so that whenever there’s a new answer, they’ll receive a notification email.

How can I change the URL slug?

The theme supports a section in the back-end for you to change the slugs. Choose Engine settings > Settings > and you can see the Url Slugs section.