2016 has been a year of change and maturity for our customer service. We’re now at the stage where using a completed email platform as a customer service tool has become an established part of doing business.

As we stepped into 2015, our Social Customer Service tool was a basic forum. We handled pre-sale, bug, ideas, improvements, etc. within one tool.

Using a new approach, we’ve been pleased with the result. You can check it via our infographic below. We’re not content with stopping here, we hope to continue working with more customers to provide new and innovative ways of delivering great service.

The team: Dan, Phat, Uyen, Thao. Happy New Year!

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