Big change in EngineThemes’ Forum

Dear our beloved customers,

Following the process to improve our support service, today, we want to inform you some changes in our forum – EngineThemes’ official support channel.

From now on, customers can access our forum via the new link: forum.enginethemes.com. The forum will run faster and more smoothly. Besides, together with the Tickets system, they will help us serve you better.

However, please note down these small notifications:

  • For those who have purchased our products from Themeforest, your accounts were downgraded with the new forum. Therefore, please update your account once again. Insert your Purchase code to the profile and your account will be upgraded to “Customer”.
  • Also, the “Auto update” feature is temporary unavailable. In the meantime, to update the theme, please use your FTP account to manually install it. You can check out this article for more details.
    We’ll soon recover the feature in the themes’ next updates.

We apology for any inconvenience it may cause. Hope that this update will give you more satisfaction with our support service.

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Important: Beware of scam

Recently, we have received reports on a guy trying to charge EngineThemes customers for customer service and disappearing after getting the money. Please note EngineThemes provides free support to customers up to 12 months. No extra payment is ever needed so that please be aware from these scams.

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Important notes about EngineThemes’ support service

EngineThemes’ Forums Ticket system

Hello folks,

In an effort to provide better support service to EngineThemes’ customers, we would like to introduce a new support tool in our Forum: Ticket system. Customers will see a tab named “Ticket” on the header next to the usual options.

The ticket system allows you to communicate your problem with our support team one on one without publishing it to forum. Simply select the product category, click on the content section and put in the question. Also, you can provide additional information about your site so that our technical support staff can easily find out the problem.

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Extension Packages for ClassifiedEngine and JobEngine

It’s been a hectic week, but the launch was exciting. We have published theme packages for ClassifiedEngine, JobEngine and multi theme packages that offer themes and extensions altogether with discounts up to 50% total value.

The deals sound fantastic, but what if you already got the themes, and just need the extension plans? We’ve got that covered!

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New Year Holidays Notification

Here we go again, a new year is approaching with an opportunity for a new beginning. In honor of the coming holidays, we’ll have some days off from Jan 1st 2015 to Jan 4th 2015. As a result, there’ll be a delay in our support service during that time. However, regards to urgent cases and […]

EngineThemes’ products overview

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JobEngine

A fully functional WordPress job board theme which helps you to realize your professional job board. JobEngine theme combines powerful customization tools with a simple user experience.

Smart design tools: Easily creating striking layouts for your site with the Adaptive Color Scheme right in the front-end.

Compatible with WPML: Make your site goes global with WPML supported, you can take advantage of this plugin and create your multilingual site

Mobile Optimized: Our dedicated mobile themes are specially built for all mobile devices.

Different extensions: A store full of helpful extensions is waiting for you. Choose some suitable ones and optimized your job board even more.

Package option: We offer JobEngine Full Package so you can purchase the theme and all extensions with a discount up to 35%. Full Package will automatically update future extensions. Insane, huh? We’re doing it for real!

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Kent Nguyen and his experience with DirectoryEngine

This is an article from our new series – Customer Spotlight. Customer Spotlight is a totally new section in our blog page featuring EngineThemes’ customers participating in different industries, who share about their business and experience with our products. With this new page, we hope that our valuable users can have a place to communicate with each other and gradually improve their businesses.

customer-spotlight

 

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Take your time on updating WordPress version 4.1

For your information, WordPress has just launched it latest version 4.1 which includes some new features to help you manage your site more easily. We know that you are eager to try the new one right away but please don’t rush. We’re testing the compatibility between it and our products so that you won’t meet any trouble using the themes.

We’ll try our best to complete the process as soon as we can. In the meantime, please keep using your current WordPress version. We’ll be back with further good news soon.

Thank you very much for your patience.

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A Very Merry Christmas!

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‘Tis the season for gift-giving!

It’s officially Christmas season and it means showers of gifts and fun! We’re kicking off a holiday celebration that offers you 25% discount for all of our themes through December. Simply enter the code XMAS25 at the checkout and take 25% off of your order when purchase any theme from EngineThemes.

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EngineThemes Relaunch & New Year Giveaway

EngineThemes is thrilled to announce the relaunch of our website, which will go live on Monday January 5th, 2015. The team has been working hard for months to prepare for the moment. Finally, here we are proudly telling the world about our most delightful work. Check out our pre-launch page here. And THE BEST THING? To celebrate the relaunch of […]

Announcement: Delay in support until November 24th, 2014

Dear our loved customers,

This notification is to inform you about the delay in our support service until November 24th, 2014.

In 03 days from November 21st to November 23rd, we’ll have a company trip which can be considered as a paid holidays for all employees in the whole company after a hard working year. During this period, our support service will be slower than usual.

Important updates for our dear customers

Last week we announced the new Terms of Service with many important changes, one of which is about the switch from “lifetime” to yearly pricing.

Since then, we’ve received a lot of feedback from our dear customers, via the blog post’s comments, social channels as well as direct emails. There were a lot of support as well as objections, and we really appreciate all your opinions on the matter!

Updates to EngineThemes’ Terms of Service

We want to let you know that we’ve just updated our Terms of Service – the ones you accept to when you decide to use EngineThemes’ products.

A major change that you should notice is about the support & updates for your purchased products.

QAEngine releases its new version and has a change in price

QAEngine’s new version: v1.1

We’re happy to see that QAEngine has received a lot of support from you guys since its first release. In order to continuously improve the theme as well as to help you gradually perfect your site, QAEngine is now updated to v1.1 with a lot of great features.

1. Live notification system

Taking advantage of the WordPress Heartbeat API, your site now have a live notification system. Every time a new post is published, your visitors receive a real-time message. If they feel interested in it, they can click on the notify message to go to the new post. We can consider this function as a bridge which helps visitors to involve in different topics and make your site more active.

Happy Labor Day! Introducing OneEngine – FREE One Page WordPress Theme

In celebration of Vietnam’s Reunification Day and International Workers’ Day, we want to make you aware of some special events in EngineThemes. Although there will be some delay in our support work, don’t worry too much. Coming together with it are the 25% discount program and the first FREE EngineThemes’ product ever!

Support delay schedule

To celebrate the special days, we have a few days off, from April 30th to May 4th.

Therefore, questions about technical issues will be resolved when we resume our works on May 5th. In regards to urgent cases and basic support requests, we will try our best to answer them as soon as we can.

After this short break, our team will be back with full power to serve you better. Should you have any concerns, please feel free to contact us at contact@enginethemes.com.

We really appreciate your patience and understanding.

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